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CIBN commences Certification process for POS, NIN/BVN Agents

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UBA POS11

The Chartered Institute of Bankers (CIBN) has introduced agency banking certification programs for point of sales (POS) agents, NIN/BVN agents, agent network managers, customer service officers, and personnel engaged in agent banking within banks and FinTech companies.

The institute announced that the Agent Banking Certification (ABC) program was initiated to tackle capacity issues within the ecosystem.

According to Ken Opara, the President and Chairman of the Council of the Chartered Institute of Bankers of Nigeria (CIBN), the certification is designed to equip individuals with well-rounded knowledge, hands-on experience working with industry experts, and active involvement in the established procedures for conducting agent banking services in the country.

In addition, Fasasi Sarafadeen Atanda, a member of the CIBN sub-committee on the Agent Banking Certification program, expressed optimism that Nigerians can anticipate an enhanced level of expertise and professionalism among POS Agents, mobile money agents, and bank customer service desks.

This will result in improved responses when customers are debited by POS, as well as a higher level of understanding from security agents when dealing with certified agents and agent transaction cases.

He noted that agents who are handling high-volume transactions have to be professionals.

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